Sauna★ 4.1(26299 reviews)

Mystic Lake Casino Hotel

About this Sanctuary

Mystic Lake Casino Hotel offers a captivating blend of modern amenities and old-world charm, making it an ideal destination for both leisurely relaxation and thrilling entertainment. The property features an inviting atmosphere with stunning views and a variety of activities such as the pool, hot tub, sauna, and diverse dining options. Guests can enjoy a luxurious stay in beautifully appointed rooms or opt to explore the extensive gaming floor. Despite its potential, the venue struggles with inconsistent service, particularly at the front desk, where rudeness and lack of empathy have been reported by several patrons. However, standout staff members like Christopher in F&B and Kaden provide exceptional guest service that can elevate any experience.

✨ Guest Insights

What Guests Love

Beautifully appointed rooms
Modern amenities including gaming floor, pool, hot tub, sauna
Diverse dining options ranging from casual to upscale
Extensive entertainment choices such as casino games, bingo, and nightly events
Spacious and comfortable beds
Rain showers in bathrooms
Friendly staff in various departments (F&B, spa)
Gift shop with local indigenous items
Excellent food service
Wi-Fi access throughout the property

Good to Know

Front desk issues such as rude behavior and failure to offer room changes or apologies
Inconsistent maintenance of sauna and hot tub areas
Poor customer service, particularly in handling complaints
Lack of water fountain availability
Misleading descriptions of views from guest rooms
HVAC failures affecting comfort
Children in the pool area are often unattended, posing safety concerns
Sauna not always operational, leading to disappointment for guests expecting heat
Room view promises not met, turning into roof views instead
Potential for further improvements in cleanliness and maintenance