Sauna★ 4.3(140 reviews)

Crystal Pools & Spas

About this Sanctuary

Nestled in Bountiful, Utah, Crystal Pools & Spas offers a luxurious and multifaceted wellness experience that combines hot tubs, swim spas, saunas, and custom pools. The store prides itself on showcasing top brands like Marquis, Aspen, and Finnleo, promising both quality and affordability. However, the atmosphere can be somewhat disorganized, with long delays in price quotes and warranty issues. Despite these challenges, the venue boasts a wide selection of products that cater to various needs, from relaxation and detoxification to full-body workouts. The knowledgeable staff is often praised for their helpfulness, but communication and follow-through can sometimes leave customers feeling disappointed.

✨ Guest Insights

What Guests Love

Wide range of high-quality hot tubs and swim spas
Multiple sauna options including Finnleo saunas with heat-cleansing benefits
Custom pool building services offering unique designs
Expertise in chemical advice for spa maintenance
Affordable prices with competitive financing options

Good to Know

Inconsistent pricing quotes leading to frustration
Long delays and unfulfilled promises from the owner, Heidi
Conflicting warranty information between Crystal Pools & Spas and manufacturers
Issues with advertised features not being delivered as promised (e.g., WiFi in saunas)
Poor communication regarding product discrepancies and repairs
Limited support for specific issues like lighting defects
Disorganized store layout leading to difficulty finding products

Insights generated by AI from verified guest reviews